外贸1000问

不同阶段给外贸客户发邮件的模板ERP

-thanks -order
外贸本领:差别阶段,怎样给客户发邮件?

1. 未付款订单的催款模板。(请根据您产品自身特点对描述内容举行修改)

Dear xxx We havegot your order of XXXXXX. But it seems that the order is still unpaid. If thereis anything I can help with the price, size, etc., please feel free to contactme. After the payment is confirmed, I willprocess the order and ship it out as soon as possible. Thanks!

2. 察看到买家付款完成的订单后,给买家发送订单确认邮件而且告知预计发货时间

Hi, xxx, Thank youfor your payment for orders xxxxxxx. Wewill be dispatching these items within the next 3 days .If you have anyquestions or problems, contact us directly for help.

3. 填写了发货通知后告知买产业前状态,(订单号、发货单号、运输方法和发货日期)

Hello, xxx ,We arehappy to tell you we have dispatched your order! You can track it’ s progress with the following tracking number:xxxxxx You can also track the delivery of your order yourselfhere: www.xxxxx.com.It usually takes about 30days for your order arrive,but as this is the shopping season, the logi。stics companies are very busy andsome orders may take slightly longer to arrive. If you have any questions or problems,contact us directly for help.

4. 客户投诉产品格量有问题(表现歉意,并乐意配合解决问题,答应下次购置能赐与折扣),请根据订单现实环境举行变动。

Dear xxx I am verysorry to hear about that. Since I did carefully check the order and the packageto make sure everything was in good condition? Before shipping it out, Isuppose that the damage might have happened during the transportation .But I’m still verysorry for the inconvenience this has brought you. I guarantee that I will giveyou more discounts to make this up next time you buy from us. Thanks for your understanding.

XXXXXX. If there’s anything I can helpwith, please feel free to contact us. Thanks!

5. 折扣产品建议

Dear xxx, Thanksfor your message. Well, if you buy bothof the XXXX items, we can offer you a XXX % discount. Once we confirm yourpayment, we will ship out the items for you in time. Please feel free to contactus if you have any further questions. Thanks & Best regards!

6. 买家议价(填写盼望买家购置的件数和您所能提供的折扣)

Dear xxx: Thank youfor taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we of!fer has been carefullycalculated and our profit margin is alreadyvery limited. However, we can offer you a XXX %discount if you purchase morethan XXXX pieces in one order. If you have any further questions, please let meknow. Thanks!

7. 向买家建议新品(圣诞节/新年等节日畅销产品建议),大家可以看看“捉住节日时机,怎样骚扰客户”

Dear xxx, AsChristmas/New year/……is coming, we found XXXXXXXXXX has a large potential market. Many customers arebuying them for resale on eBay or in their retail stores because of its high profitmargin. We have a large stock of XXXXXXXX. Please click the following link tocheck them out XXXXXXXXXX. If you order more than 10 pieces in one order, youcan enjoy a wholesale price of XXX. Thanks.

8. 货品在海关

Hello, xxx ,We havechecked the tracking information and found your package has now arrived at yourcountry’s customs agency. Please let us know assoon as your order arrives at your delivery address .If your packageexperiences any delays at customs, please contact them to resolve any problems .Thanks!

盼望这些发邮件模板可以给大家一点帮助,


外贸怎么通知客户发货时间

ERP-业务策略设置-通知线上发货时间提前(支持外贸)

1001 发布于:2019年06月21日 10:28:55

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    通知线上发货的时间,支持了下列平台的订单(速卖通、亚马逊、易贝、wish、lazada、shopee、敦煌、shopify平台)

    现在仅支持手工通知线上提前发货、不支持主动通知

    已经通知线上发货的订单,在外贸模块不能被打。回和提交不同寻常。在与内贸共用的模块xiao'shou。可以被打回和提交到不同寻常

Dear ,

How are you ?

Your order is ready,we will arrange ship to you soon,please arrange the payment.

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简单的通知就可以,如果客户还没付款的话。

如果已经付款就把最后请求付款的去掉;如果是信用证已开的话,也去掉。

不懂之处私信我。